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3.9 3.9 expand_more27 Reviews

Amana 30-inch Amana® Top-Freezer Refrigerator with Glass Shelves

Model# ART318FFDS

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This 18 Cu. Ft. Capacity, 30-inch Amana® Refrigerator gives you the flexibility to store all your favorites, including tall and oversized items, with Flip-Up Storage, a Dairy Bin, Gallon Door Storage Bins and Humidity-Controlled Garden Fresh™ Crispers. Plus, Glass Shelves are designed to help make cleanup easy, so there's no need to cry over spilled milk.

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Average Rating

3.9

out of 5 (27 Reviews)

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27 Reviews
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Showing Page 1 of 5
I love the black and stainless steel look.

by: Jacq

Source: amn.com

done Yes, I would recommend this to a friend

Amana.com

I bought it a month ago and I am satisfied with the product and the price was right

Overall Rating: 5

Quality: 5

Features: 5

Innovation: 5

Performance: 5

It is a lot more roomier. I can fit my groceries

by: Sarita326

Source: amn.com

done Yes, I would recommend this to a friend

Amana.com

I brought this refrigerator this year 2019 March or April

Overall Rating: 5

Quality: 5

Features: 5

Performance: 5

Failed within year 1 - Impossible warranty

by: ilomax

Source: amn.com

clear No, I would not recommend this to a friend

Amana.com

We purchased our first house and was excited to see brand new matching Amana appliances refrigerator dishwasher stove microwave We knew that these appliances weren't top of the line but expected much better quality than this Within the first year the refrigerator started to freeze everything for about 2 weeks We messed with the temperature adjustment rearranged the food so vents weren't blocked everything we could think of After the two weeks of trying to figure out why things were freezing the refrigerator stopped cooling and the freezer was only reaching 34 degrees We contacted Amana regarding the factory warranty because this refrigerator was under a year old We submitted a claim and was told Amana would locate a certified repair facility to diagnose the issue Multiple days pass and we receive an email essentially stating We're very sorry but we can't find a certified facility to do the work so it's up to you to find someone and we'll reimburse the cost of the visit Living in a somewhat rural area 30 min from a big city with repair facilities it is not easy to find a repair facility that will come out The only repair facility Amana recommends in the area apparently does not work on Amana appliances We were left to deal with it on our own Pretty poor customer service but we need a refrigerator so lets jump through this hoop Finally we find someone that will come out to diagnose the issue Ahh finally we may have a working refrigerator soon Tech comes out does his diagnostic and determines that there is a sealed system leak refrigerant leak and recommends parts to replace We submitted the invoice just like Amana asked and waited and waited and waited Eventually we get an email that says the invoice has been approved and we'll be receiving a prepaid card for the service invoice We wait thinking we'll hear from an Amana representative about the next step Days pass and no communication Okay time to call Amana again I wait on hold for a customer care representative Once on the phone with a representative I'm told that our invoice was approved and we'll be reimbursed for the service call I explain I already knew that I'm calling to figure out when and how the refrigerator is going to be fixed Im told that there werent part numbers on the invoice and theyre waiting for those I asked if anyone was going to tell us that more information was needed to procced and am basically told No and that submitting information correctly was on us and the technician Keep in mind our original invoice was approved and were going to receive a prepaid card Strike two on the customer service for Amana I tell the representative that it is very difficult and time consuming to get someone out to our area since Amana could find anyone Im told Its not our problem that you live in a remote area I get off the phone mind blown from the poor level of customer service but I still need a refrigerator so Ill jump through this hoop The tech send over a parts list with the needed parts highlighted and we send that to Amana Okay I can see the light at the end of the tunnel well have a refrigerator again soon So we wait and wait no call or directions for proceed with the repair I call Amana again wait for a call back within the estimated time of 4 minutes 15 minutes later I get a call back from a gentleman who seems helpful and show empathy so Im starting to feel better about finally finishing this process He states that Amana is waiting on an invoice with part numbers on it for the needed parts I told him I already sent in the invoice and it was approved we also sent over the needed parts list The representative acknowledges that the invoice and part number were received and that hes not quite sure why this isnt getting handled I sit on hold while a supervisor is questioned about what is going on After holding for a while the gentlemen gets back on the phone and tells me that even though the invoice was sent in and approved and a parts list was sent over that the repair facility needs to make another invoice with the part numbers on it I ask cant you just staple the parts list to the invoice that states what is needed Response No the invoice needs to have the part numbers on it Another hoop to jump through At this point I cant stand behind Amana Whirlpool products their warranty is so convoluted that most consumers probably give up and Amana doesnt have to warranty anything their products fail within the first year and customer service is poor at best I really hope Amana steps up and does whats right REPLACE THE REFRIGERATOR WITH A MANUFACTURER DEFECT At this point Id even spend time loading up the refrigerator driving an hour to the store exchanging it driving back another hour and setting it up myself If this product with a manufacturer defect and under warranty isnt replace I will never purchase another Amana product or refer this brand to friends or family I will gladly update this review if Amana does the right thing and takes care of their customer

Overall Rating: 1

Quality: 1

Features: 3

Innovation: 3

Performance: 1

Loud and Too Cold

by: Cezanna79

Source: amn.com

clear No, I would not recommend this to a friend

Amana.com

This fridge was loud from day 1 And I could never put it at Reccoended Temp because it was always too cold After only 2 years it is malfunctioning so that it freezes everything at the warmest temp The repair man says it is not worth fixing What a waste of money and resources

Overall Rating: 1

Quality: 1

Features: 3

Innovation: 3

Performance: 1

Because of the color stainless steele and black

by: Elainew

Source: amn.com

done Yes, I would recommend this to a friend

Amana.com

A lot of room inside and door space and i love it compared to the side by side i had

Overall Rating: 5

Quality: 5

Features: 5

Innovation: 5

Performance: 5

CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

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